{"id":35,"date":"2026-07-13T16:04:08","date_gmt":"2026-07-13T08:04:08","guid":{"rendered":"https:\/\/haydenblest.com\/?page_id=35"},"modified":"2026-07-13T16:26:21","modified_gmt":"2026-07-13T08:26:21","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/haydenblest.com\/zh\/refund-returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"

Last updated:<\/strong> July 2026<\/p>\n

Our Policy<\/h3>\n

At Hayden Blest, every bouquet is hand-tied fresh on the day of delivery. Because flowers are perishable, natural products, we do not accept returns<\/strong>. Once an arrangement has been delivered, it cannot be returned, exchanged, or refunded for change of mind.<\/p>\n

Damaged or Incorrect Orders<\/h3>\n

If your flowers arrive damaged, wilted, or significantly different from the description \u2014 or if the wrong item was delivered \u2014 we will make it right. Contact us at hello@haydenblest.com<\/strong> within 24 hours<\/strong> of delivery with clear photographs of the issue, and we will offer:<\/p>\n

    \n
  • A free replacement bouquet<\/strong> delivered within 24 hours, subject to availability; or<\/li>\n
  • A full refund<\/strong> to your original payment method, processed within 5\u20137 business days.<\/li>\n<\/ul>\n

    What Is Not Covered<\/h3>\n

    We cannot offer replacements or refunds in the following circumstances:<\/p>\n

      \n
    • The recipient refused delivery.<\/li>\n
    • An incorrect delivery address was provided by the customer.<\/li>\n
    • The flowers were damaged due to improper care after delivery.<\/li>\n
    • The complaint was made more than 24 hours after delivery.<\/li>\n
    • Minor variations in colour or flower variety due to seasonality \u2014 flowers are natural products and may differ slightly from website images.<\/li>\n
    • Change of mind \u2014 as perishable goods, flowers are exempt from return provisions.<\/li>\n<\/ul>\n

      Cancellations<\/h3>\n
        \n
      • Orders cancelled more than 24 hours<\/strong> before the delivery date: full refund<\/strong>.<\/li>\n
      • Orders cancelled within 24 hours<\/strong> of the delivery date: 50% refund<\/strong> (materials already prepared and labour committed).<\/li>\n
      • Orders already dispatched for delivery cannot be cancelled<\/strong>.<\/li>\n<\/ul>\n

        Our Freshness Guarantee<\/h3>\n

        Every Hayden Blest bouquet is guaranteed to stay fresh for 7 days<\/strong> with proper care. Each order includes a printed care guide. If your flowers do not last 7 days despite following the care instructions, contact us and we will arrange a replacement.<\/p>\n

        \u806f\u7d61\u6211\u5011<\/h3>\n

        For all enquiries regarding this policy:
        \nEmail:<\/strong> hello@haydenblest.com
        \nAddress:<\/strong> Hayden Blest, Sheung Wan, Hong Kong<\/p>","protected":false},"excerpt":{"rendered":"

        Last updated: July 2026 Our Policy At Hayden Blest, every bouquet is hand-tied fresh on the day of delivery. Because flowers are perishable, natural products, we do not accept returns. Once an arrangement has been delivered, it cannot be returned, exchanged, or refunded for change of mind. Damaged or Incorrect Orders If your flowers arrive […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-35","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund and Returns Policy - Hayden Blest - HK Florist and Flower Delivery - \u9999\u6e2f\u82b1\u5e97\uff0c\u9bae\u82b1\u914d\u9001<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/haydenblest.com\/zh\/refund-returns\/\" \/>\n<meta property=\"og:locale\" content=\"zh_HK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Hayden Blest - HK Florist and Flower Delivery - \u9999\u6e2f\u82b1\u5e97\uff0c\u9bae\u82b1\u914d\u9001\" \/>\n<meta property=\"og:description\" content=\"Last updated: July 2026 Our Policy At Hayden Blest, every bouquet is hand-tied fresh on the day of delivery. 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